Warranty Details

The Puget Systems warranty protects all our PCs against defects in materials or workmanship for the duration of the warranty. While much effort is made to ensure we are building the most reliable made to order computer possible, we understand they will occasionally be in need of repair. To this extent, we’ve made the Puget Systems warranty simple to understand. Here are the core features of the Puget Systems Warranty:

Refunds, Returns, and Order Changes

Puget Systems bills all orders at the time the order is placed. After your order has been placed, there is a $50 charge for any change made to order already in progress.

Within 30 days of your order, you have the option to cancel your order or return your hardware for refund. All cancelled and returned orders are subject to a 15% cancellation fee. If we have already shipped your order, all returned hardware must be undamaged and in as-new condition, in original packaging.

The following are not eligible for return or refund:

• Opened or activated software (including Windows licenses)
• Shipping costs of any kind
• Special order items, services, and peripherals (eg. monitors, keyboards, mice, speakers, other external equipment)
• Quantity orders and orders over $20,000

Transfer of Warranty

When changing ownership of the computer system, the warranty (including lifetime labor and technical support) does not transfer to the new owner without prior consent from Puget Systems. Systems sold to known re-sellers at the time of sale constitutes consent for transfer of warranty and is notated in the account. When a Puget Systems machine is resold, the original owner must contact our service department to inform us the system is no longer under their possession and provide contact information of the new owner.

Computer Repairs

Desktop and server PCs are typically repaired within 5-7 business days of the scheduled start date. If any necessary replacement parts are not in stock, the total time needed to complete the repair may be extended. All our PC repairs are guaranteed for 30 days or for the remainder of any applicable Puget Systems PC warranty, whichever is greater. This guarantee does not cover new symptoms or cover non-Puget supplied components.

Limitation of Liability

Puget Systems is not responsible for damages or costs that are the result of accidents*, misuse, disaster, or abuse of your computer. Any time you ship a computer to us, you MUST pack the computer properly — Puget Systems is not responsible for damage caused by improper packing. Modifications, overclocking, BIOS or firmware updates, or repairs made to your computer system by anyone other than Puget Systems will void your warranty if not cleared through a Puget Systems representative. Third-party components added to the build that damage Puget Systems supplied components will additionally void the warranty. Most modifications will be approved, but we need this aspect of control in order to prevent unnecessary damage. Puget Systems is not responsible for any losses or complications that arise as a result of a computer failure or a delay in the production or repair of your system.

Puget Systems shall not be held liable for any loss of data that may occur as a result of using or servicing our computers. It is the sole responsibility of the customer to ensure that all important data is backed up before any service is performed. Our warranty does not cover data loss, nor do we accept any liability for damages or losses, including incidental or consequential damages, arising from the loss of data, software, or files.

* Select Puget Systems computers may offer accidental damage protection as a warranty upgrade option at the time of purchase.

International Policies

Please see our full page on this topic for details about how use of our PCs outside the US impacts warranty and technical support service.